Returns and Exchanges

Need to make a return or exchange? No problem!

You have 14 days to return/exchange an item from the date you receive it.
All returns & exchanges are examined on a case-by-case basis.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Accessories and items on sale are not eligible for return or exchange. These items are final sale.
Items bought during a sale will be refunded or exchanged at the price the products were purchased. Please so not try to return or exchange a shirt you bought for 15.99 for the usual price
Gift cards may not be returned.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or exchange after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policy.
If you are exchanging an item, we will send you an invoice for any amounts owed for shipping or the difference in products, and ship your items out once we receive the payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are exchanging an item, you are responsible for paying the outgoing shipping cost of your new item.
We ARE NOT responsible for "lost" or returned items due to an incorrect shipping address. It is the buyer's responsibility to input the correct shipping address, and to double check shipping information on the Order Confirmation page, confirmation email, and also the shipping confirmation email.
If a package is returned back to us due to an incorrect address, we may refund you the cost of the items—but NOT the shipping cost. If you choose to have your items re-shipped, you will have to repay the shipping cost.
Sometimes, items get lost or delayed in transit via USPS. Unfortunately, we have no control over these issues, but will work with you as best we can to find or replace your items. We are not responsible for missing or delayed items due to USPS.
Please note - we do not request signatures for our shipments.

If you need an item by a certain date, please check with us BEFORE YOU PLACE YOUR ORDER. Many of our items are HANDMADE or MADE TO ORDER and require additional production time. If you don't let us know that your order is urgent, we will never know.

If you have any questions, please contact us and we will do everything we can to help. The best way to reach us is by email, at contact@lozoutfitters.com